Shipping policy

Shipping Policy

Last updated: September 18, 2026

At Remarkel, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed.

Once your order has been processed and handed over to the shipping carrier, you will receive your order through the available delivery service.

Please ensure that your name, phone number, and delivery address are correct when placing your order. Incorrect or incomplete information may cause delivery delays.

2. Delivery Time

Estimated delivery time within Pakistan is generally:

3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.

Remote or less accessible areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Remarkel may offer free shipping promotions or other delivery offers. Promotional shipping offers may be subject to specific terms and conditions.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, you may be able to pay for your order when it is delivered.

COD availability may depend on your location, order value, product, or courier service.

Please make sure you are available to receive your order and have the required payment ready.

5. Order Tracking

When tracking information is available, we may provide you with a tracking number or other delivery information.

Tracking updates may take some time to appear after your order has been handed over to the courier.

If you have received a tracking number but the tracking information has not updated immediately, please allow some additional time for the courier system to update.

6. Delivery Delays

While we work with delivery partners to ensure timely delivery, delays can occasionally occur.

Remarkel is not responsible for delays caused by circumstances outside our reasonable control, including:

Courier or logistics delays
Severe weather
Public holidays
Natural disasters
Incorrect or incomplete delivery information
Recipient being unavailable
Operational disruptions
Other unforeseen circumstances

If your order is delayed, we will make reasonable efforts to assist you and provide available tracking or delivery information.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

Full name
Phone number
House/building number
Street or area
City
Postal information, where applicable

If you provide incorrect or incomplete information and the order cannot be delivered, additional delivery charges may apply for re-delivery where applicable.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because you are unavailable, cannot be contacted, or the delivery information is incorrect, the courier may make another delivery attempt or return the package.

If an order is returned to us because of unsuccessful delivery attempts or incorrect customer information, please contact us at saadvendorastore@gmail.com for assistance.

Additional shipping charges may apply if the order needs to be shipped again.

9. Lost or Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as possible after receiving it.

If your order appears to be lost in transit, contact us at saadvendorastore@gmail.com with your order number so we can investigate the issue with the relevant delivery provider.

10. Receiving Your Order

We recommend checking your package when you receive it.

If you receive an incorrect, damaged, or defective product, please contact us promptly and provide your order number along with clear photos or videos of the issue.

Such situations are handled according to our Return & Refund Policy.

11. Shipping Availability

Remarkel currently focuses on deliveries within Pakistan.

Shipping availability may vary depending on the product and your location. If a particular product cannot be delivered to your location, this may be communicated during checkout or by our customer support team.