Refund policy

Return & Refund Policy

Last updated: September 18, 2026

At Remarkel, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With its original tags, where applicable
In its original packaging
Accompanied by your receipt or other proof of purchase

To start a return, please contact us at saadvendorastore@gmail.com.

Please do not send an item back before contacting us and receiving return instructions. Items returned without first requesting a return may not be accepted.

If your return is approved, we will provide you with instructions on how and where to send your package.

For any questions regarding returns, you can contact us at saadvendorastore@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so that we can review the issue and provide an appropriate solution.

Please include your order number along with clear photos or videos of the item and, where applicable, its packaging.

Depending on the situation, we may offer a replacement, exchange, or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personal care and hygiene products that have been opened or used
Customized or personalized products
Products that cannot be resold due to hygiene or safety reasons
Hazardous materials, flammable liquids, or gases
Items marked as non-returnable on their product page
Gift cards

Sale or promotional items may also be subject to specific return conditions. Please contact us if you are unsure whether your purchase is eligible for return.

Exchanges

If you would like a different product, size, color, or variant, the fastest option may be to return the original item, subject to our return conditions, and place a new order once your return has been approved.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

If the return is due to a defective, damaged, or incorrect item received, Remarkel may cover the applicable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs.

Return shipping arrangements will be communicated when your return request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time to make the refunded amount available in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at saadvendorastore@gmail.com.